At the end of your training, you’ll have gained a Level 3 Body Repair qualification and hands-on experience in an Arnold Clark Bodyshop.

You’ll also receive: 

• Your own tools, uniform, boots and overalls. 
• A mentor to support you in the workplace. 
• One week of introductory training at our dedicated centres. 
• Help to achieve your driving licence in your second year of training with free lessons and two attempts at your test. 
• Free lunches at our training facilities. 
• All the benefits available to existing Arnold Clark employees:  
  • 33 days’ annual leave  
  • Flexible leave  
  • Generous employee discounts  
  • Private healthcare  
  • Workplace pension  
  • …and much more  

Location 

Nottingham Motorstore.

Hours 

Full time: 39 hours a week. 

Ready to earn while you learn? 

As an Apprentice Panel Beater for Arnold Clark, you will work closely with mentors and supervisors to learn all aspects of body repair, including refitting body panels and trims, welding and body alignment. This role would suit someone with good practical and communication skills. 

As well as extensive training in a fast-paced workplace, you will also work towards gaining a Level 3 qualification in Body Repair, putting you on the road to a successful career in the automotive industry. 

Day-to-day duties 

• Repairing vehicle damage to manufacturers’ specifications. 
• Carrying out general housekeeping in the bodyshop. 
• Liaising with mentors and supervisors to carry out tasks. 
• Removing and refitting vehicle body panels and trims. 
• Applying body fillers to rectify panels. 
• Setting up and testing equipment. 

Essential skills 

• You must have gained GCSE 4–9 or above, or an accredited equivalent, in Maths, English and a traditional science or a technical subject.
• Good standards of literacy and numeracy. 
• Great communication and listening skills. 
• Ability to work safely while completing bodyshop tasks. 
• A professional and responsible attitude. 
• Ability to work on your own initiative and as part of a team. 
• Good attention to detail and ability to multi-task. 
• Willingness to learn and follow instructions. 

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check. 

We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). It’s best to apply right away to ensure you’re considered for this role.  

We offer:

• 33 days’ annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• …and much more

About the role

To act as first port of call and provide support and delivery of services to clients, drivers and the Activa Sales team.

The ideal candidate will have a flexible approach to the role, be highly self and team motivated, and have the ability to build effective internal and external relationships. They will need to be confident, proactive and dynamic, with a can-do attitude, enthusiasm, and a high level of energy.

Day-to-day duties

• Dealing with incoming enquiries by telephone and email.
• Adhering to Activa’s 15-second ring policy for answering all incoming calls.
• Managing downtime of vehicles in dealerships for repair or maintenance.
• Following up overdue MOT and Services with fleet managers to ensure bookings are made as priority.
• Running weekly reports
• Liaise closely with the relevant Activa area manager.
• Act as an ambassador for the company on all external or internal reviews or meetings with customers and/or suppliers.
• Managing the Resolutions inbox and assisting the Resolutions Team with day-to-day administration.
• Creating cases on MBO and following through to resolve ensuring the customer is kept informed at all times.

Essential skills

• Have gained or are working towards a GCSE 4-9 in Maths, English and one other subject or equivalent
• Excellent organisational and prioritisation skills, delivering a systematic, controlled approach, with keen attention to detail
• Ability to learn effectively and follow through applying problem solving techniques
• Good interpersonal, communication, verbal and written skills
• Ability to contribute effectively in a fast-paced, changing environment
• Computer literate to intermediate level on all Microsoft Packages and in-house applications
• Good mathematical skills

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure checks.

We offer:

• A mentor to support you in the workplace. 
• A dedicated training and development coach to support your learning journey. 
• Full training on all ‘in-house’ and external systems and applications. 
• Uniform. 
• Help to achieve your driving licence in your second year of training with free lessons and two attempts at your test. 
• All the benefits available to existing Arnold Clark employees: 
  • 33 days’ annual leave  
  • Flexible leave  
  • Generous employee discounts  
  • Private healthcare  
  • Workplace pension  
  • …and much more 

Location

Inverness Car & Van Rental.

Hours 

Full time: 39 hours per week 

About the role 

As a Rental Apprentice, you will work closely with both the customers and our employees to make sure the customers’ needs are met. This apprenticeship will provide you with the training and experience to work confidently with customers and to participate fully in the daily operations of a branch. 

As well as receiving on-the-job training, you’ll be trained at GTG Training and be regularly assessed as you work towards achieving a Digital Application Support SCQF Level 6 qualification along with a customer service qualification. 

This role would be suited to someone who is an excellent communicator, well-organised and willing to learn, with a strong passion for customer service. 

Day-to-day duties 

• Answer customer enquiries both by telephone and face to face. 
• Deal with customer enquiries and complaints in an efficient and professional manner. 
• Turn enquiries into reservations. 
• Check in/out rental vehicles. 
• Use various computer systems. 
• Organise deliveries and collections. 
• Liaise with internal/external departments. 
• Fleet maintenance and management. 
• Run daily reports and ensure they are acted upon. 
• Drive and park vehicles, including cars/vans /minibuses (only if a FULL licence holder and company insurance standards are met). 
• Attend training courses provided by the company as and when required (this may include travelling and/or overnight stays). 
• Mystery shop local competitors to maintain and develop awareness of market trends. 
• Participate fully in the daily operations of the branch. 
• Help control expenditure and make branch profitable. 
• Provide cover at other branches when required (subject to travel arrangements). 

Essential skills 

• Gained National 4 or above (or accredited equivalent) in Maths, English and one other subject  
• Good levels of literacy and numeracy 
• Strong communication skills 
• A passion for great customer service 
• Willingness to learn and listen to instructions 
• Ability to build good relationships with your team and other departments 
• Ability to ask questions and learn quickly on the job 
• Willing to use your own initiative 

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.  

Only successful candidates will be contacted for interview. 

We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). It’s best to apply right away to ensure you’re considered for this role.  

We offer: 

• A mentor to support you in the workplace. 
• A dedicated training and development coach to support your learning journey. 
• Full training on all ‘in-house’ and external systems and applications. 
• Uniform. 
• Help to achieve your driving licence in your second year of training with free lessons and two attempts at your test. 
• All benefits available to existing Arnold Clark employees:  
  • 33 days’ annual leave  
  • Flexible leave  
  • Generous employee discounts  
  • Private healthcare  
  • Workplace pension  
  • …and much more. 

Location

Inverness Citroen/Peugeot & Inverness Volvo.

Hours 

Full time: 39 hours per week. 

Qualification

Diploma in Digital Application Support.

Ready to earn while you learn? 

As an Apprentice Aftersales Customer Advisor, you will be working in all areas of our Aftersales department, giving you a full and well-rounded understanding of how the department works together. Our aim is to deliver an excellent customer experience both digitally and face to face, so you will be communicating with customers through various channels.  

You will be working in a large organisation across various departments acting as the ‘expert’ in Application Software. This will allow you to enhance your digital skills by using multiple platforms, devising solutions and providing help and support to colleagues to relieve the pressure on the technical IT help desk, all while receiving training on how car parts work and which vehicles they work with.  

Our training is designed to break down our customer journey and give you a good understanding on how you can deliver a great experience for our customers. Enhancing our customer digital journey is key to our success and we want you to be a part of that. 

There will be a lot of customer interaction in the role, but you will also engage with workshop technicians to provide parts for the vehicles they are working on. 

Day-to-day duties 

• Reviewing and forward-planning workloads and checking for accurate and detailed information. 
• Liaising with the workshop to ensure they have their required parts. 
• Receipting, issuing and controlling stock. 
• Taking care of customers that are bringing in their vehicles for service/repair. 
• Identifying parts required and sourcing parts using parts catalogues and internal systems. 
• Communicating with customers on the progress of their vehicle. 
• Advising of any faults or repairs required and providing clear and accurate solutions. 
• Preparing customer reports and invoices. 

Essential skills 

• You must have gained or be working towards National 4 or above, or equivalent in Maths, English and one other subject.
• Good levels of literacy and numeracy.
• Strong communication skills. 
• An interest in developing your digital knowledge and skills. 
• A passion for great customer service. 
• Willingness to learn and listen to instructions.
• Ability to build good relationships with your team and other departments. 
• Ability to ask questions and learn quickly on the job.
• Willing to use your own initiative. 

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check. 

Only successful candidates will be contacted for interview. 

We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). It’s best to apply right away to ensure you’re considered for this role. 

We offer: 

• A mentor to support you in the workplace. 
• A dedicated training and development coach to support your learning journey. 
• Full training on all ‘in-house’ and external systems and applications. 
• Uniform. 
• Help to achieve your driving licence in your second year of training with free lessons and two attempts at your test. 
• All benefits available to existing Arnold Clark employees:  
  • 33 days’ annual leave  
  • Flexible leave  
  • Generous employee discounts  
  • Private healthcare  
  • Workplace pension  
  • …and much more. 

Location

Garscube Rd Vauxhall/Leapmotor.

Hours 

Full time: 39 hours per week. 

Qualification

Diploma in Digital Application Support.

Ready to earn while you learn? 

As an Apprentice Aftersales Customer Advisor, you will be working in all areas of our Aftersales department, giving you a full and well-rounded understanding of how the department works together. Our aim is to deliver an excellent customer experience both digitally and face to face, so you will be communicating with customers through various channels.  

You will be working in a large organisation across various departments acting as the ‘expert’ in Application Software. This will allow you to enhance your digital skills by using multiple platforms, devising solutions and providing help and support to colleagues to relieve the pressure on the technical IT help desk, all while receiving training on how car parts work and which vehicles they work with.  

Our training is designed to break down our customer journey and give you a good understanding on how you can deliver a great experience for our customers. Enhancing our customer digital journey is key to our success and we want you to be a part of that. 

There will be a lot of customer interaction in the role, but you will also engage with workshop technicians to provide parts for the vehicles they are working on. 

Day-to-day duties 

• Reviewing and forward-planning workloads and checking for accurate and detailed information. 
• Liaising with the workshop to ensure they have their required parts. 
• Receipting, issuing and controlling stock. 
• Taking care of customers that are bringing in their vehicles for service/repair. 
• Identifying parts required and sourcing parts using parts catalogues and internal systems. 
• Communicating with customers on the progress of their vehicle. 
• Advising of any faults or repairs required and providing clear and accurate solutions. 
• Preparing customer reports and invoices. 

Essential skills 

• You must have gained or be working towards National 4 or above, or equivalent in Maths, English and one other subject.
• Good levels of literacy and numeracy.
• Strong communication skills. 
• An interest in developing your digital knowledge and skills. 
• A passion for great customer service. 
• Willingness to learn and listen to instructions.
• Ability to build good relationships with your team and other departments. 
• Ability to ask questions and learn quickly on the job.
• Willing to use your own initiative. 

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check. 

Only successful candidates will be contacted for interview. 

We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). It’s best to apply right away to ensure you’re considered for this role. 

We offer: 

• A mentor to support you in the workplace. 
• A dedicated training and development coach to support your learning journey. 
• Full training on all ‘in-house’ and external systems and applications. 
• Uniform. 
• Help to achieve your driving licence in your second year of training with free lessons and two attempts at your test. 
• All benefits available to existing Arnold Clark employees:  
  • 33 days’ annual leave  
  • Flexible leave  
  • Generous employee discounts  
  • Private healthcare  
  • Workplace pension  
  • …and much more. 

Location 

Kirkcaldy Peugeot.

Hours 

Full time: 39 hours per week. 

Qualification

Diploma in Digital Application Support.

Ready to earn while you learn? 

As an Apprentice Aftersales Customer Advisor, you will be working in all areas of our Aftersales department, giving you a full and well-rounded understanding of how the department works together. Our aim is to deliver an excellent customer experience both digitally and face to face, so you will be communicating with customers through various channels.  

You will be working in a large organisation across various departments acting as the ‘expert’ in Application Software. This will allow you to enhance your digital skills by using multiple platforms, devising solutions and providing help and support to colleagues to relieve the pressure on the technical IT help desk, all while receiving training on how car parts work and which vehicles they work with.  

Our training is designed to break down our customer journey and give you a good understanding on how you can deliver a great experience for our customers. Enhancing our customer digital journey is key to our success and we want you to be a part of that. 

There will be a lot of customer interaction in the role, but you will also engage with workshop technicians to provide parts for the vehicles they are working on. 

Day-to-day duties 

• Reviewing and forward-planning workloads and checking for accurate and detailed information. 
• Liaising with the workshop to ensure they have their required parts. 
• Receipting, issuing and controlling stock. 
• Taking care of customers that are bringing in their vehicles for service/repair. 
• Identifying parts required and sourcing parts using parts catalogues and internal systems. 
• Communicating with customers on the progress of their vehicle. 
• Advising of any faults or repairs required and providing clear and accurate solutions. 
• Preparing customer reports and invoices. 

Essential skills 

• You must have gained or be working towards National 4 or above, or equivalent in Maths, English and one other subject.
• Good levels of literacy and numeracy.
• Strong communication skills. 
• An interest in developing your digital knowledge and skills. 
• A passion for great customer service. 
• Willingness to learn and listen to instructions.
• Ability to build good relationships with your team and other departments. 
• Ability to ask questions and learn quickly on the job.
• Willing to use your own initiative. 

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check. 

Only successful candidates will be contacted for interview. 

We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). It’s best to apply right away to ensure you’re considered for this role. 

As an Arnold Clark Apprentice, you’ll get paid while you get qualified! 

And at the end of your training, you’ll have an Autocare Level 2 qualification and hands-on experience in one of our Service departments.

You’ll also receive:

• Your own tools, uniform, boots and overalls.
• A mentor to support you in the workplace.
• Two weeks of introductory training at our dedicated centres.
• We’ll help you to achieve your driving licence in your second year of training with free lessons and two attempts at your test.
• Free lunches at our training facilities.
• All the benefits available to existing Arnold Clark employees:
  • 33 days' annual leave
  • Flexible leave
  • Generous employee discounts
  • Private healthcare
  • Workplace pension
  • …and much more

Location 

Wigan Renault.

Hours

This is a full-time role, 39 hours a week. 

Ready to earn while you learn?

As an Arnold Clark apprentice, you’ll attend one of our dedicated training centres, GTG, for two weeks’ initial training, and receive classroom training throughout your apprenticeship. You’ll also regularly be assessed in the workplace to make sure you’re on track for success.

This is a fantastic opportunity for someone who’s willing to learn and wants to advance their career. You’ll need to have loads of enthusiasm for the work and be able to take instructions and advice from your mentor in a workplace environment. At the end of the qualification, there are also some fantastic career opportunities on offer for successful participants. 

Day-to-day duties

• Working with wheels and tyres.
• Basic servicing, including car health checks.
• Working with steering and suspension.
• Carrying out MOT preparation.
• Putting theory into practice in the workplace.
• Learning about electrical fault diagnostics.
• Filming videos of work done to build trust with customers.
• Overhauling major components.

Essential skills

• You’ll have gained GCSE 4-9 or above in Maths, English and a traditional science or technical subject, or accredited equivalent.
• You must be literate, numerate, reliable and keen to learn.
• The ability to build key relationships with other departments.
• You won’t be afraid to ask questions.
• Willingness to work in a practical environment.
• Eagerness to learn new things.
• Ability to take instruction and use your own initiative.
• Listening skills.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check. 

We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). It’s best to apply right away to ensure you’re considered for this role. 

We are looking for individuals to become a valued team member of our digital service desk as an Apprentice Support Desk Analyst within our digital service operations team supporting Arnold Clark staff in their day-to-day use of technology.

Hours

Full time: Monday to Friday, 37.5 hours per week between the hours of 8.00am and 6pm.

When appropriately trained you may be required to provide rotational weekend cover as part of the team (1 in 3).

Location  

This is an on-site role, with your time spread between both of our Head Office locations in Kilbirnie Street, Glasgow and Hillington.

About the role

Arnold Clark’s Digital department is responsible for delivering technology solutions that enable our businesses day to day operations.

Primarily Providing 1st line support to over 11,000 staff across 180+ branches, you will be joining a team of analysts responding to incidents and requests both over the telephone and via our self-service portal.

The ideal candidate will have some experience of working in a busy customer facing environment and will have a passion for delivering exceptional customer service.

You will be an adaptable team player with the willingness to learn and use skills to deliver remote and customer-facing support for our evolving customer base and bespoke applications.

Day-to-day duties

• The primary function of an apprentice Support desk Analyst is to deliver an outstanding level of customer service to the Arnold Clark Group. 
  • (SFIA Skill: Customer Service Support, CSMG, Levels 1,2 &3)
• Providing software, hardware and application support to Arnold Clark employees throughout the UK.
  • (SFIA Skills: Application Support, ASUP, Levels 2&3)
• Following processes and technical information.
• Acting as point of contact for phone calls from staff regarding IT issues and queries.
• Providing timely, resolution for technical support issues while following company policies and standards.
  • (SFIA Skills: Problem Management, PBMG, Levels 2&3)
• Accurately logging and monitoring all incidents to help identify potential problem trends.
• Escalating incidents to our 2nd line teams.
• Ensuring the appropriate incident management and request fulfilment processes are followed effectively.
  • (SFIA Skill: Incident Management USUP, Levels 1&2)
• Engaging in continuous service improvement initiatives to support business objectives.
• Ensuring that the appropriate escalation path is followed for priority incidents and requests.
• Working with the relevant teams to create training documentation and user guides regarding the use of Arnold Clark bespoke applications.
  • (SFIA Skill: Content design and authoring: INCA, Levels 1&2)

Desirable Skills & Knowledge (Not essential)

• A general knowledge of IT systems and infrastructure with an ability to learn new tools/areas quickly.
  • (SFIA Skill: Infrastructure Operations, ITOP Levels 1&2)
• Knowledge of Microsoft-based operating systems and suites (Windows 11, Office 365)
• Knowledge or experience of Active Directory/Exchange administration
• Analytical thinking/decision making skills.
• Ability to provide high quality service delivery and customer satisfaction.
• The flexibility to handle rapidly changing priorities.
• Ability to communicate clearly and effectively with technical and non-technical staff.
• experience of Microsoft Teams and Office 365 administration
• Exposure to Cisco telephony, Jabber and Finesse
• Knowledge of MS SharePoint

In return for your dedication, you will be offered a competitive salary, plus benefits. This role offers fantastic opportunities for progression, and we will provide training and career development.

Employment within the Arnold Clark Group is offered subject to a satisfactory reference and disclosure check.

As an apprentice, you will work towards a Digital Application Support SCQF Level 6 qualification all whilst gaining invaluable hands on experience, enhancing our customers journey.

You will also receive:

• A mentor to support you in the workplace
• A dedicated training and development coach to support your learning journey
• Full training on all ‘in-house’ and external systems and applications
• Uniform
• Help to achieve your driving licence in your second year of training with free lessons and two attempts at your test
• All Arnold Clark benefits, including private healthcare, retail discounts and generous holiday allowance

Location

Dunfermline.

Hours

Full time: 39 hours per week

Ready to earn while you learn?

As an apprentice you will be working in all areas of our Aftersales department, giving you a full and well-rounded understanding of how the department works together. Our aim is to deliver an excellent customer experience both digitally and face to face so it’s no surprise you will be communicating with customers through different channels. This will allow you to enhance your digital skills through using multiple platforms and become the expert in Application Software, devising solutions and providing help and support to colleagues to relieve the pressure on the technical IT helpdesk all while receiving training on how car parts work and which vehicles they work with.

Our training is designed to break down our customer journey and give you a good understanding on how you can deliver a great experience for our customers. Enhancing our customer digital journey is key to our success and we want you to be a part of that.

There will be a lot of customer interaction in the role, but you will also engage with workshop technicians to provide parts for the vehicles they are working on.

Day-to-day duties

• Reviewing and forward planning workloads and checking for accurate and detailed information.
• Liaising with the workshop to ensure they have their required parts.
• Receipting, issuing, and controlling stock.
• Taking care of customers that are bringing in their vehicles for service/repair.
• Identifying parts required and sourcing parts using parts catalogues and internal systems.
• Communicating with customers on the progress of their vehicle.
• Advising of any faults or repairs required and providing clear and accurate solutions.
• Preparing customer reports and invoices.
• This role would be suited to someone who is a good communicator, well organised, self-motivated and keen to deliver a good experience for our customers.

Essential skills

• You must have gained or be working towards National 4 or above in Maths, English and one other subject (or accredited equivalent)
• Good levels of literacy and numeracy
• Strong communication skills
• An interest in developing your digital knowledge and skills
• A passion for great customer service
• Willingness to learn and listen to instructions
• Ability to build good relationships with your team and other departments
• Ability to ask questions and learn quickly on the job
• Willing to use your own initiative

In return, you’ll receive extensive training and a qualification which will help you to build a rewarding career. You’ll also receive one of the best employee benefits packages in the industry including great staff retail discounts, opportunities to review your wage three times per year, help to achieve your driving license and preferential rates on new and used cars.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Only successful candidates will be contacted for interview.